Me: Was it a file on your hard drive or an email?
User: It was a file. In my My Documents folder.
Me: Did you look in the Recycle Bin?
User: Uuuuuh, no.
Me: Well just double-click the Recy...
User: Well I'm driving in my car right now.
This guy has been using a computer for at LEAST 5 years. Can I get a deleted file back? WTF! He sounded sober. I just don't get it....